ELECTRIC RATES AND DEPOSITS
Residential Deposit $200.00
Minimum Residential Monthly Charge $11.61
Residential Kilowatt Hour Charge $0.09
Minimum Commercial Monthly Charge $25.00
Commercial Kilowatt Hour Charge $0.10
Security Light Charge
100 Watt HPS $7.71
200 Watt HPS $10.83
250 Watt HPS $12.62
400 Watt HPS $17.60
1000 Watt HPS $35.91
250 Watt MHL $14.87
400 Watt MHL $19.42
1000 Watt MHL $37.40
If a pole is required there is an additional $1.00 charge
Residential Deposit $200.00
Minimum Residential Monthly Charge $11.61
Residential Kilowatt Hour Charge $0.09
Minimum Commercial Monthly Charge $25.00
Commercial Kilowatt Hour Charge $0.10
Security Light Charge
100 Watt HPS $7.71
200 Watt HPS $10.83
250 Watt HPS $12.62
400 Watt HPS $17.60
1000 Watt HPS $35.91
250 Watt MHL $14.87
400 Watt MHL $19.42
1000 Watt MHL $37.40
If a pole is required there is an additional $1.00 charge
Service Practice Policies
SCHEDULE OF RULES AND REGULATIONS
1. Application for Service. Each prospective Customer desiring electric service shall be required to sign Louisville Utilities' standard form of application for service or contract before service is supplied by the Louisville Utilities (sometimes referred to herein as “Distributor”).
2. Deposit. A deposit of $200 for electric and $100 for water will be required of any residential customer before electric and water service will be supplied by Louisville Utilities. This deposit amount is based on the overall average monthly bill of the residential rate class and will in no case exceed twice the highest monthly bill for the residential rate class. A deposit of twice the average bill will be required for all commercial accounts. If there is no history on a commercial account, Louisville Utilities will estimate the deposit based on a similar size building or comparable electrical load. In no event will the deposit required exceed twice the highest monthly bill for the rate classification. A suitable surety bond or other security deemed acceptable by Louisville Utilities may be accepted in lieu of a deposit. Should such bond or acceptable security expire or be cancelled for any reason, Louisville Utilities may immediately terminate service to customer. Interest will be paid on all electric deposits annually and credited to the customer’s account based on the utility’s interest rate that it is receiving on its primary banking account. Upon written request by the customer or at the discretion of Louisville Utilities, the electric deposit requirement may be re-evaluated based on the last 12 month electrical usage. Upon termination of service, the deposit will be applied by Louisville Utilities against unpaid bills of Customer, and if any balance remains after such application is made, said balance shall be refunded to Customer.
3. Point of Delivery. The point of delivery is the point, as designated by Louisville Utilities, on Customer's premises where current is to be delivered to building or premises. All wiring and equipment beyond this point of delivery shall be provided and maintained by Customer at no expense to Louisville Utilities.
4. Customer's Wiring--Standards. All wiring of Customer must conform to Louisville Utilities' requirements and accepted modern standards, as exemplified by the requirements of the National Electrical Safety Code and the National Electrical Code. Louisville Utilities is not responsible for the quality of or any defects in the wiring of the Customer.
5. Inspections. Louisville Utilities shall have the right, but shall not be obligated, to inspect any installation before electricity is introduced or at any later time, and reserves the right to reject any wiring or appliances not in accordance with Louisville Utilities' standards; but such inspection or failure to inspect or reject shall not render Louisville Utilities liable or responsible for any loss or damage resulting from defects in the installation, wiring, or appliances, or from violation of Louisville Utilities' rules, or from accidents which may occur upon Customer's premises.
6. Underground Service Lines. Customers desiring underground service lines from Louisville Utilities' overhead system, must bear the excess cost incident thereto. Specifications and terms for such construction will be furnished by Louisville Utilities on request.
7. Customer's Responsibility for Distributor's Property. All meters, service connections, and other equipment furnished by Louisville Utilities shall be, and remain, the property of Louisville Utilities. Customer shall provide a space for and exercise proper care to protect the property of Louisville Utilities on its premises, and, in the event of loss or damage to Louisville Utilities' property arising from neglect of Customer to care for same, the cost of the necessary repairs or replacements shall be paid by Customer.
8. Right of Access. Louisville Utilities' identified employees shall have access to Customer's premises at all reasonable times for the purpose of reading meters, testing, repairing, removing, or exchanging any or all equipment belonging to Louisville Utilities.
9. Billing. Bills will be rendered monthly and shall be paid within 15 days from the date of the bill at the office of Louisville Utilities or at other locations designated by Louisville Utilities. Bills that are paid after the due date on the billing statement provided shall be subject to an additional charge of 5% as well as a $2 (two) charge for mailing of the late notice statement. Failure to receive bill will not release Customer from payment obligation. Should bills not be paid by due date specified on bill, Louisville Utilities may at any time thereafter, upon ten (10) days' written notice to Customer, discontinue service. Such notice will inform the Customer of the available procedures for disputing a contested bill(s). Should the due date of bill fall on a Sunday or holiday, the business day next following the due date will be held as a day of grace for delivery of' payment. Remittances received by mail after the due date will not be subject to such additional charges if the incoming envelope bears United States Postal Service date stamp of the due date or any date prior thereto. In the case of billing disputes or other service issues, the customer is expected to resolve the dispute by notifying and working with the Distributor. If the dispute is not resolved, the Distributor will provide the customer with information regarding TVA’s Complaint Resolution Process. Customers will be informed about the availability of the TVA Complaint Resolution Process upon application for service, at any time upon request, and through information provided on the Distributor’s website or other technological means of communication, if available.
10. Discontinuance of Service by Distributor. Louisville Utilities may refuse to connect or may discontinue service for the violation of any of its Rules and Regulations, or for violation of any of the provisions of the Schedule of Rates and Charges, or of the application of Customer or contract with Customer. Louisville Utilities may immediately discontinue service to Customer for the theft of current or the appearance of current theft devices on the premises of Customer. The discontinuance of service by Louisville Utilities for any causes as stated in this rule does not release Customer from his obligation to Louisville Utilities for the payment of minimum bills as specified in application of Customer or contract with Customer.
11. Connection, Reconnection, and Disconnection Charges. Louisville Utilities may establish and collect standard charges to cover the reasonable average cost, including administration, of connecting or reconnecting service, or disconnecting service as provided above. Higher charges may be established and collected when connections and reconnections are performed after normal office hours, or when special circumstances warrant. Louisville Utilities will not disconnect for non payment in the event the temperature is forecasted to will fall below 32 degrees or rise above 97 degrees. Louisville Utilities will referenceuse the weather channel website zip code 39339 on the day of disconnect at 8:00 a.m.. The utility may grant a customer a medical hardship in the event life sustaining equipment is required. Louisville Utilities will only allow this hardship twice a year for a period of 30 days for each occurrence and must be certified by a medical doctor. Upon approval by Louisville Utilities medical necessity certification form, disconnection of service will be postponed for 30 days from the original scheduled disconnection date to allow customer time to make payment or find alternative shelter. The two postponements for termination may be consecutive. If full payment of the past due amount, including all late fees, is not received by the end of the thirty (30) day postponement period, electric service will be disconnected without further notice unless a separate, additional thirty (30) day postponement is requested and granted by Louisville Utilities to commence immediately after the original thirty (30) day period expires. A life threatening medical condition does not relieve customer from obligation to pay for electric service, including any late fees incurred or other applicable charges. If full payment of the past due amount, including all late fees, is not received by the end of the 30 or 60 day postponement period, electric service will be disconnected without further notice.
12. Termination of Contract by Customer. Customers who have fulfilled their contract terms and wish to discontinue service must give at least three (3) days' written notice to that effect, unless contract specifies otherwise. Notice to discontinue service prior to expiration of contract term will not relieve Customer from any minimum or guaranteed payment under any contract or rate. Customer will be responsible for the payment for all energy usage and other applicable charges incurred in relation to their account up to and until such time as it is finally disconnected irrespective of the date the notice of intent to disconnect is given.
13. Service Charges for Temporary Service. Customers requiring electric service on a temporary basis may be required by Louisville Utilities to pay all costs for connection and disconnection incidental to the supplying and removing of service. This rule applies to circuses, carnivals, fairs, temporary construction, and the like.
14. Interruption of Service. Louisville Utilities will use reasonable diligence in supplying current, but shall not be liable for breach of contract or tort in the event of, or for loss, injury, or damage to persons or property resulting from, interruptions in service, excessive or inadequate voltage, single-phasing, or otherwise unsatisfactory service, whether or not caused by negligence.
15. Shortage of Electricity. In the event of an emergency or other condition causing a shortage in the amount of electricity for Louisville Utilities to meet the demand on its system, Louisville Utilities may, by an allocation method deemed equitable by Louisville Utilities, fix the amount of electricity to be made available for use by Customer and/or may otherwise restrict the time during which Customer may make use of electricity and the uses which Customer may make of electricity. If such actions become necessary, Customer may request a variance because of unusual circumstances including matters adversely affecting the public health, safety and welfare. If Customer fails to comply with such allocation or restriction, Louisville Utilities may take such remedial actions as it deems appropriate under the circumstances including temporarily disconnecting electric service and charging additional amounts because of the excess use of electricity. The provisions of the Section entitled Interruption of Service of this Schedule of Rules and Regulations are applicable to any such allocation or restriction.
16. Voltage Fluctuations Caused by Customer. Electric service must not be used in such a manner as to cause unusual fluctuations or disturbances to Louisville Utilities’ system. Louisville Utilities may require Customer, at their own expense, to install suitable apparatus which will reasonably limit such fluctuations.
17. Additional Load. The service connection, transformers, meters, and equipment supplied by Louisville Utilities for each Customer have definite capacity, and no addition to the equipment or load connected thereto will be allowed except by consent of Louisville Utilities. Failure to give notice of additions or changes in load, and to obtain Louisville Utilities' consent for same, shall render Customer liable for any damage to any of Louisville Utilities' lines or equipment caused by the additional or changed installation.
18. Standby and Resale Service. All purchased electric service (other than emergency or standby service) used on the premises of Customer shall be supplied exclusively by Louisville Utilities, and Customer shall not, directly or indirectly, sell, sublet, assign, or otherwise dispose of the electric service or any part thereof.
19. Notice of Trouble. Customer shall notify Louisville Utilities immediately should the service be unsatisfactory for any reason, or should there be any defects, trouble, or accidents affecting the supply of electricity. Such notices, if verbal, should be confirmed in writing.
20. Non-Standard Service. Customer shall pay the cost of any special installation necessary to meet his peculiar requirements for service at other than standard voltages, or for the supply of closer voltage regulation than required by standard practice.
21. Meter Tests. Louisville Utilities may in its discretion, at its own expense, make period tests and inspections of its meters in order to confirm and maintain a high standard of accuracy. Louisville Utilities will make additional tests or inspections of its meters at the request of Customer. If tests made at Customer's request show that the meter is accurate within two percent (2%), slow or fast, no adjustment will be made in Customer's bill, and Distributor's standard testing charge will be paid by Customer. In case the test shows meter to be in excess of two percent (2%) fast or slow, an adjustment shall be made in Customer's bill over a period of not over thirty (30) days prior to date of such test, and cost of making test shall be borne by Louisville Utilities.
22. Relocation of Outdoor Lighting Facilities. Louisville Utilities shall, at the request of Customer, relocate or change existing Distributor-owned equipment. Customer shall reimburse Louisville Utilities for such changes at actual cost including appropriate overheads.
23. Billing Adjusted to Standard Periods. The demand charges and the blocks in the energy charges set forth in the rate schedules are based on billing periods of approximately one month. In the case of the first billing of new accounts (temporary service, cotton gins, and other seasonal
customers excepted) and final billings of all accounts (temporary service excepted) where the period covered by the billing involves fractions of month, the demand charges and the blocks of the energy charge will be adjusted to a basis proportionate with the period of time during which
service is extended.
24. Scope. This Schedule of Rules and Regulations is a part of all contracts for receiving electric service from Louisville Utilities, and applies to all service received from Louisville Utilities, whether the service is based upon contract, agreement, signed application, or otherwise. A copy of this schedule, together with a copy of Louisville Utilities' Schedule of Rates and Charges, shall be kept open to inspection at the offices of Louisville Utilities.
25. Revisions. These Rules and Regulations may be revised, amended, supplemented, or otherwise changed from time to time, without notice. Such changes, when effective, shall have the same force as the present Rules and Regulations.
26. Conflict. In case of conflict between any provision of any rate schedule and the Schedule of Rules and Regulations, the rate schedule shall apply.
27. Information. Louisville Utilities endeavors to reasonably inform its customers about rates and service practice policies by making such information available upon request at the office of Louisville Utilities upon application for service or otherwise at any time upon request by a customer. Louisville Utilities may additionally provide information on its website. All retail rate actions initiated by the Louisville Utilities shall be communicated to customers by
public statement issued either through print media or electronic media in order to reach
the majority of customers. Louisville Utilities, on request, shall provide a statement of a Customer’s monthly consumption for the prior 12 months if it is reasonably ascertainable.
1. Application for Service. Each prospective Customer desiring electric service shall be required to sign Louisville Utilities' standard form of application for service or contract before service is supplied by the Louisville Utilities (sometimes referred to herein as “Distributor”).
2. Deposit. A deposit of $200 for electric and $100 for water will be required of any residential customer before electric and water service will be supplied by Louisville Utilities. This deposit amount is based on the overall average monthly bill of the residential rate class and will in no case exceed twice the highest monthly bill for the residential rate class. A deposit of twice the average bill will be required for all commercial accounts. If there is no history on a commercial account, Louisville Utilities will estimate the deposit based on a similar size building or comparable electrical load. In no event will the deposit required exceed twice the highest monthly bill for the rate classification. A suitable surety bond or other security deemed acceptable by Louisville Utilities may be accepted in lieu of a deposit. Should such bond or acceptable security expire or be cancelled for any reason, Louisville Utilities may immediately terminate service to customer. Interest will be paid on all electric deposits annually and credited to the customer’s account based on the utility’s interest rate that it is receiving on its primary banking account. Upon written request by the customer or at the discretion of Louisville Utilities, the electric deposit requirement may be re-evaluated based on the last 12 month electrical usage. Upon termination of service, the deposit will be applied by Louisville Utilities against unpaid bills of Customer, and if any balance remains after such application is made, said balance shall be refunded to Customer.
3. Point of Delivery. The point of delivery is the point, as designated by Louisville Utilities, on Customer's premises where current is to be delivered to building or premises. All wiring and equipment beyond this point of delivery shall be provided and maintained by Customer at no expense to Louisville Utilities.
4. Customer's Wiring--Standards. All wiring of Customer must conform to Louisville Utilities' requirements and accepted modern standards, as exemplified by the requirements of the National Electrical Safety Code and the National Electrical Code. Louisville Utilities is not responsible for the quality of or any defects in the wiring of the Customer.
5. Inspections. Louisville Utilities shall have the right, but shall not be obligated, to inspect any installation before electricity is introduced or at any later time, and reserves the right to reject any wiring or appliances not in accordance with Louisville Utilities' standards; but such inspection or failure to inspect or reject shall not render Louisville Utilities liable or responsible for any loss or damage resulting from defects in the installation, wiring, or appliances, or from violation of Louisville Utilities' rules, or from accidents which may occur upon Customer's premises.
6. Underground Service Lines. Customers desiring underground service lines from Louisville Utilities' overhead system, must bear the excess cost incident thereto. Specifications and terms for such construction will be furnished by Louisville Utilities on request.
7. Customer's Responsibility for Distributor's Property. All meters, service connections, and other equipment furnished by Louisville Utilities shall be, and remain, the property of Louisville Utilities. Customer shall provide a space for and exercise proper care to protect the property of Louisville Utilities on its premises, and, in the event of loss or damage to Louisville Utilities' property arising from neglect of Customer to care for same, the cost of the necessary repairs or replacements shall be paid by Customer.
8. Right of Access. Louisville Utilities' identified employees shall have access to Customer's premises at all reasonable times for the purpose of reading meters, testing, repairing, removing, or exchanging any or all equipment belonging to Louisville Utilities.
9. Billing. Bills will be rendered monthly and shall be paid within 15 days from the date of the bill at the office of Louisville Utilities or at other locations designated by Louisville Utilities. Bills that are paid after the due date on the billing statement provided shall be subject to an additional charge of 5% as well as a $2 (two) charge for mailing of the late notice statement. Failure to receive bill will not release Customer from payment obligation. Should bills not be paid by due date specified on bill, Louisville Utilities may at any time thereafter, upon ten (10) days' written notice to Customer, discontinue service. Such notice will inform the Customer of the available procedures for disputing a contested bill(s). Should the due date of bill fall on a Sunday or holiday, the business day next following the due date will be held as a day of grace for delivery of' payment. Remittances received by mail after the due date will not be subject to such additional charges if the incoming envelope bears United States Postal Service date stamp of the due date or any date prior thereto. In the case of billing disputes or other service issues, the customer is expected to resolve the dispute by notifying and working with the Distributor. If the dispute is not resolved, the Distributor will provide the customer with information regarding TVA’s Complaint Resolution Process. Customers will be informed about the availability of the TVA Complaint Resolution Process upon application for service, at any time upon request, and through information provided on the Distributor’s website or other technological means of communication, if available.
10. Discontinuance of Service by Distributor. Louisville Utilities may refuse to connect or may discontinue service for the violation of any of its Rules and Regulations, or for violation of any of the provisions of the Schedule of Rates and Charges, or of the application of Customer or contract with Customer. Louisville Utilities may immediately discontinue service to Customer for the theft of current or the appearance of current theft devices on the premises of Customer. The discontinuance of service by Louisville Utilities for any causes as stated in this rule does not release Customer from his obligation to Louisville Utilities for the payment of minimum bills as specified in application of Customer or contract with Customer.
11. Connection, Reconnection, and Disconnection Charges. Louisville Utilities may establish and collect standard charges to cover the reasonable average cost, including administration, of connecting or reconnecting service, or disconnecting service as provided above. Higher charges may be established and collected when connections and reconnections are performed after normal office hours, or when special circumstances warrant. Louisville Utilities will not disconnect for non payment in the event the temperature is forecasted to will fall below 32 degrees or rise above 97 degrees. Louisville Utilities will referenceuse the weather channel website zip code 39339 on the day of disconnect at 8:00 a.m.. The utility may grant a customer a medical hardship in the event life sustaining equipment is required. Louisville Utilities will only allow this hardship twice a year for a period of 30 days for each occurrence and must be certified by a medical doctor. Upon approval by Louisville Utilities medical necessity certification form, disconnection of service will be postponed for 30 days from the original scheduled disconnection date to allow customer time to make payment or find alternative shelter. The two postponements for termination may be consecutive. If full payment of the past due amount, including all late fees, is not received by the end of the thirty (30) day postponement period, electric service will be disconnected without further notice unless a separate, additional thirty (30) day postponement is requested and granted by Louisville Utilities to commence immediately after the original thirty (30) day period expires. A life threatening medical condition does not relieve customer from obligation to pay for electric service, including any late fees incurred or other applicable charges. If full payment of the past due amount, including all late fees, is not received by the end of the 30 or 60 day postponement period, electric service will be disconnected without further notice.
12. Termination of Contract by Customer. Customers who have fulfilled their contract terms and wish to discontinue service must give at least three (3) days' written notice to that effect, unless contract specifies otherwise. Notice to discontinue service prior to expiration of contract term will not relieve Customer from any minimum or guaranteed payment under any contract or rate. Customer will be responsible for the payment for all energy usage and other applicable charges incurred in relation to their account up to and until such time as it is finally disconnected irrespective of the date the notice of intent to disconnect is given.
13. Service Charges for Temporary Service. Customers requiring electric service on a temporary basis may be required by Louisville Utilities to pay all costs for connection and disconnection incidental to the supplying and removing of service. This rule applies to circuses, carnivals, fairs, temporary construction, and the like.
14. Interruption of Service. Louisville Utilities will use reasonable diligence in supplying current, but shall not be liable for breach of contract or tort in the event of, or for loss, injury, or damage to persons or property resulting from, interruptions in service, excessive or inadequate voltage, single-phasing, or otherwise unsatisfactory service, whether or not caused by negligence.
15. Shortage of Electricity. In the event of an emergency or other condition causing a shortage in the amount of electricity for Louisville Utilities to meet the demand on its system, Louisville Utilities may, by an allocation method deemed equitable by Louisville Utilities, fix the amount of electricity to be made available for use by Customer and/or may otherwise restrict the time during which Customer may make use of electricity and the uses which Customer may make of electricity. If such actions become necessary, Customer may request a variance because of unusual circumstances including matters adversely affecting the public health, safety and welfare. If Customer fails to comply with such allocation or restriction, Louisville Utilities may take such remedial actions as it deems appropriate under the circumstances including temporarily disconnecting electric service and charging additional amounts because of the excess use of electricity. The provisions of the Section entitled Interruption of Service of this Schedule of Rules and Regulations are applicable to any such allocation or restriction.
16. Voltage Fluctuations Caused by Customer. Electric service must not be used in such a manner as to cause unusual fluctuations or disturbances to Louisville Utilities’ system. Louisville Utilities may require Customer, at their own expense, to install suitable apparatus which will reasonably limit such fluctuations.
17. Additional Load. The service connection, transformers, meters, and equipment supplied by Louisville Utilities for each Customer have definite capacity, and no addition to the equipment or load connected thereto will be allowed except by consent of Louisville Utilities. Failure to give notice of additions or changes in load, and to obtain Louisville Utilities' consent for same, shall render Customer liable for any damage to any of Louisville Utilities' lines or equipment caused by the additional or changed installation.
18. Standby and Resale Service. All purchased electric service (other than emergency or standby service) used on the premises of Customer shall be supplied exclusively by Louisville Utilities, and Customer shall not, directly or indirectly, sell, sublet, assign, or otherwise dispose of the electric service or any part thereof.
19. Notice of Trouble. Customer shall notify Louisville Utilities immediately should the service be unsatisfactory for any reason, or should there be any defects, trouble, or accidents affecting the supply of electricity. Such notices, if verbal, should be confirmed in writing.
20. Non-Standard Service. Customer shall pay the cost of any special installation necessary to meet his peculiar requirements for service at other than standard voltages, or for the supply of closer voltage regulation than required by standard practice.
21. Meter Tests. Louisville Utilities may in its discretion, at its own expense, make period tests and inspections of its meters in order to confirm and maintain a high standard of accuracy. Louisville Utilities will make additional tests or inspections of its meters at the request of Customer. If tests made at Customer's request show that the meter is accurate within two percent (2%), slow or fast, no adjustment will be made in Customer's bill, and Distributor's standard testing charge will be paid by Customer. In case the test shows meter to be in excess of two percent (2%) fast or slow, an adjustment shall be made in Customer's bill over a period of not over thirty (30) days prior to date of such test, and cost of making test shall be borne by Louisville Utilities.
22. Relocation of Outdoor Lighting Facilities. Louisville Utilities shall, at the request of Customer, relocate or change existing Distributor-owned equipment. Customer shall reimburse Louisville Utilities for such changes at actual cost including appropriate overheads.
23. Billing Adjusted to Standard Periods. The demand charges and the blocks in the energy charges set forth in the rate schedules are based on billing periods of approximately one month. In the case of the first billing of new accounts (temporary service, cotton gins, and other seasonal
customers excepted) and final billings of all accounts (temporary service excepted) where the period covered by the billing involves fractions of month, the demand charges and the blocks of the energy charge will be adjusted to a basis proportionate with the period of time during which
service is extended.
24. Scope. This Schedule of Rules and Regulations is a part of all contracts for receiving electric service from Louisville Utilities, and applies to all service received from Louisville Utilities, whether the service is based upon contract, agreement, signed application, or otherwise. A copy of this schedule, together with a copy of Louisville Utilities' Schedule of Rates and Charges, shall be kept open to inspection at the offices of Louisville Utilities.
25. Revisions. These Rules and Regulations may be revised, amended, supplemented, or otherwise changed from time to time, without notice. Such changes, when effective, shall have the same force as the present Rules and Regulations.
26. Conflict. In case of conflict between any provision of any rate schedule and the Schedule of Rules and Regulations, the rate schedule shall apply.
27. Information. Louisville Utilities endeavors to reasonably inform its customers about rates and service practice policies by making such information available upon request at the office of Louisville Utilities upon application for service or otherwise at any time upon request by a customer. Louisville Utilities may additionally provide information on its website. All retail rate actions initiated by the Louisville Utilities shall be communicated to customers by
public statement issued either through print media or electronic media in order to reach
the majority of customers. Louisville Utilities, on request, shall provide a statement of a Customer’s monthly consumption for the prior 12 months if it is reasonably ascertainable.
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