EMERGENCY 911 OPERATIONS

Felicia Mays    911 Coordinator

E-911 Ordinance

Read Ordinance

The E-911 Operation Center is located directly behind City Hall and may be contacted at:

Winston County / Louisville E-911
2353 South Church Ave.
Louisville, MS 39339

Emergency phone 911
Non-emergency 662-773-7470
Fax 662-773-2427

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Edy Bradford

Anita Coleman

Patricia Coleman

Derrika Hardin

Tammie Triplett

Ashley Whitfield

Natalie Marshall

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About 911

9-1-1 service is a vital part of our county's emergency response and disaster preparedness system. In October 1999, the Wireless Communications and Public Safety Act of 1999 (9-1-1 Act) took effect with the purpose of improving public safety by encouraging and facilitating the prompt deployment of a nationwide, seamless communications infrastructure for emergency services. One provision of the 9-1-1 Act directs the FCC to make 9-1-1 the universal emergency number for all telephone services.

The FCC has taken a number of steps to increase public safety by encouraging and coordinating development of a nationwide, seamless communications system for emergency services. The FCC has designed and established transition periods to bring the nation's communications infrastructure into compliance.

In order to deliver emergency help more quickly and effectively, the carriers and public safety entities are upgrading the 9-1-1 network on a regular basis. For example, most 9-1-1 systems now automatically report the telephone number and location of 9-1-1 calls made from wireline phones, a capability called Enhanced 9-1-1, or E9-1-1.

The FCC also requires wireless telephone carriers to provide 9-1-1 and E9-1-1 capability, where a Public Safety Answering Point (PSAP) requests it. Once it is implemented fully, wireless E9-1-1 will provide an accurate location for 9-1-1 calls from wireless phones.

Other FCC rules regulate 9-1-1 for Voice over Internet Protocol (VoIP), mobile satellite services, telematics, and Text Telephone Devices (TTYs). The 9-1-1 requirements are an important part of FCC programs to apply modern communications technologies to public safety.

 

Code of Ethics

As a Public Safety Telecommunicator, I am dedicated to serve the public; to

• safeguard life and property; to keep my personnel informed on all calls that may require
  
• their attention; to assist all public safety vehicles and personnel in the performance of
  

• their duties; assure that all rules and regulations which govern my position are not violated in any manner.
• I will keep my private and social life free from all criticism; maintain a calm attitude during times of stress and emergencies; develop self-control and be constantly mindful of the welfare of others, regardless of race, creed or religion. 
• I will obey the laws of the land, rules and regulations of the Federal Communications Commission andmy department. Whatever information I receive of a confidential nature will be revealed only in the official performance of my duties.

• I will never act in a selfish or unofficial manner or let my personal feelings, friendships, prejudices or animosity influence my decisions. I will enforce the rules and regulations of my department and the Federal Communications Commission without fear, favor or ill will, never employing unnecessary force and never accepting gratuities.

• I recognize the high responsibility of my position as a symbol of public faith and trust and will accept it to be held as long as I am faithful to the ethics of public safety service. I will constantly strive to achieve those objectives and ideals, which govern my profession, dedicating myself, before God, to my chosen profession, public safety telecommunications.

Author: Evert E. Carter, Chief Dispatcher
Williamson County Sheriff’s Department
Marion, Illinois 1981.